Privacy Policy

Lamprogreens Agritech LLP, operating under the brand name LAMPROGREENS (“LAMPROGREENS”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use

Organic Agriculture

(“Website”), contact us, submit an enquiry, purchase our products or services, or otherwise interact with us through our digital channels.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

For questions or requests relating to this Privacy Policy or your personal data, please contact us using the details provided above.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

A. Information You Provide Directly

This may include:

• Name
• Mobile or telephone number
• Email address
• Delivery or billing address, where applicable
• Business or company name
• Enquiry or message details
• Product or service requirements
• Information submitted through contact, enquiry, registration, or other forms
• Information you voluntarily provide through WhatsApp, email, social media, or other communication channels

We only request information that is reasonably necessary for the relevant purpose.

B. Transaction and Order Information

If you purchase products or services from us, we may process information necessary to fulfil the transaction, including:

• Order details
• Product or service information
• Billing and delivery information
• Transaction status
• Payment-related information provided through our payment service providers

Where payment processing is handled by a third-party payment provider, payment information may be processed directly by that provider according to its own privacy policy and security practices.

C. Technical and Usage Information

When you visit our Website, certain technical information may be automatically collected, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• General Website usage information
• Cookies and similar technologies

This information may be used to maintain, secure, analyse, and improve our Website.

3. How We Use Your Information

We may use personal information for purposes including:

1. Responding to enquiries and requests.
2. Providing products and services.
3. Processing and fulfilling orders.
4. Communicating with customers and business enquiries.
5. Providing customer support.
6. Sending service-related communications.
7. Processing payments through authorised service providers.
8. Improving our Website, products, services, and customer experience.
9. Understanding Website usage and performance.
10. Maintaining Website security and preventing misuse, fraud, or unauthorised activity.
11. Complying with applicable legal, regulatory, accounting, and tax requirements.
12. Sending promotional or marketing communications where permitted and where the required consent or other lawful basis applies.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Legal Basis and Consent

Where applicable, we may process personal data based on your consent, for providing a product or service you have requested, for complying with legal obligations, or for other lawful purposes permitted under applicable law.

Where consent is required, we aim to obtain consent through a clear affirmative action.

You may withdraw consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Certain information may be necessary for us to provide a requested product or service. If you do not provide such information, we may not be able to provide the relevant service.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies may help us:

• Keep the Website functioning properly.
• Remember certain preferences.
• Understand Website traffic and usage.
• Improve Website performance.
• Maintain security.
• Support relevant analytics or marketing activities, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

Where third-party analytics, advertising, or other technologies are used, their processing may also be governed by the respective provider’s privacy policy.

6. Sharing of Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Service providers assisting us with Website hosting and maintenance.
• Payment processors.
• Delivery and logistics partners.
• Technology, analytics, communication, or customer-support providers.
• Professional advisers, auditors, or consultants.
• Government authorities or regulators where legally required.
• Law-enforcement authorities where required by law or valid legal process.
• Other parties where necessary to protect our legal rights, Website, users, or business.

Third parties receiving information from us are expected to process it only for appropriate purposes and in accordance with applicable requirements.

7. Third-Party Services and Websites

Our Website may contain links to third-party websites, platforms, social media pages, payment services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested products or services.
• Maintain business and transaction records.
• Resolve disputes.
• Comply with legal, tax, accounting, or regulatory requirements.
• Enforce agreements.
• Protect our legitimate business interests.

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Obtain information about the processing of your personal data.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data where permitted.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is being processed.
• Raise a grievance regarding our handling of your personal data.

Requests may be submitted using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the time period prescribed by applicable law.

11. Children’s Privacy

Our Website and services are not intentionally designed to collect personal information from children.

Where applicable law requires parental or guardian consent for processing a child’s personal data, we will follow the applicable requirements.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate action.

12. International Data Transfers

Some of our technology or service providers may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take appropriate steps required under applicable law and contractual arrangements.

13. Business Transfers

If Lamprogreens Agritech LLP undergoes a merger, restructuring, acquisition, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

14. Grievance Redressal

If you have a concern, complaint, or request regarding the collection or processing of your personal information, you may contact our privacy or grievance contact.

We will review and address grievances in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Governing Law

This Privacy Policy shall be governed by the laws applicable in India.

Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction over the applicable matter, subject to applicable law.

17. Contact Us

For privacy questions, requests, or grievances, please contact: